Our client is the global leader in providing mobile solutions beyond
VAS. They strive to enrich people’s lives with a broad portfolio of
mobile solutions that go beyond VAS. It is this core purpose that
motivates their employees to develop new products and create solutions
that can have a major impact on people’s lives across the globe.
They are looking to recruit a high caliber individual for the position of L2 Support.
Primary Responsibilities
Provide second level support to customers using imparted training,
available documents and assign problems to development team members if
higher-level support is required
Monitor system where required (as in critical fault situations, post-implementation, migration)
Make configuration change or apply patch to meet customer requirements or resolve complaints
Ensuring the closure of cases within defined SLA
Generate MIS Reports
24X7 support & working in Customer Location for Support of various Product Lines if required
Guide L1 team for problem resolution
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VAS. They strive to enrich people’s lives with a broad portfolio of
mobile solutions that go beyond VAS. It is this core purpose that
motivates their employees to develop new products and create solutions
that can have a major impact on people’s lives across the globe.
They are looking to recruit a high caliber individual for the position of L2 Support.
Primary Responsibilities
Provide second level support to customers using imparted training,
available documents and assign problems to development team members if
higher-level support is required
Monitor system where required (as in critical fault situations, post-implementation, migration)
Make configuration change or apply patch to meet customer requirements or resolve complaints
Ensuring the closure of cases within defined SLA
Generate MIS Reports
24X7 support & working in Customer Location for Support of various Product Lines if required
Guide L1 team for problem resolution
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