DAILY NATION MEDIA GROUP JOB VACANCY::KENYA

more jobs at www.dailykenyanjobs.blogspot.com
SERVICE DESK ANALYST
Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a
suitably qualified candidate for the vacancy position of Senior Service Desk Analyst in the IT Department.
We invite candidates who are innovative, performance driven and possess excellent transferrable
skills with good track record of achievement in past roles.
The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and
second level technical support services to our internal customers. He/ She will report to the IT
Service Desk Supervisor.
Specific Job Responsibilities
• Provide first and second level technical incident and problem management support
services to end users in local and regional offices
• Support and Administration of existing Back-Office Server Applications (i.e. Active
Directory, Exchange, Windows 2008/2003 Servers, SharePoint, SQL etc)
• Support and Administration of security systems applications i.e. Backup & Antivirus.
• Participate in IT related projects as assigned by management

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INTERNSHIP/TRAINEE JOB OPPORTUNITY-NAIROBI

FRENCH SPEAKING INTERNSHIP / TRAINEE REGIONAL FIELD OFFICES (RFO)
Job Ref. MN 5008
Our client, CDE Regional Office for Eastern Africa is an EU - ACP (African, Caribbean, Pacific
Countries) institution. They are looking for a French/ English bilingual graduate Intern/ Trainee.

Job Profile
• Provide backstopping support to the Eastern Africa Regional Office and process
specifically assigned requests in order to enable the Eastern Africa Regional Office to
timely fulfill its responsibilities.
• To assist with the compilation of a consultants database and partner organizations
business membership organizations, professional associations, technical centres and other
donor organizations operating in Eastern Africa, as well as developing an alert platform
for key events in Eastern Africa to enable the Regional Office to establish collaborative
initiatives with other donor organizations.
• To develop and manage the ACP network for the Eastern Africa Regional Office, and
assist the RFO to identify intervention opportunities in the region.

Person Profile
• University Degree: BA in Information Technology, Law, Economics, Finance, Engineering,
Management, Commerce & Business Studies.

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SAFARICOM MESSAGING ENGINEER::ENGINEERING JOBS IN KENYA

We are pleased to announce the following vacancy in the VAS Technical Department within the Technical
Division. In keeping with our current business needs, we are looking for a person who meets the criteria
indicated below:

MESSAGING ENGINEER
REF: TECHNICAL_ME_JUNE-2011
Reporting to the Senior Manager Messaging, the holder of the position will responsible for the Value
Added Services offered to Safaricom subscribers. The main responsibilities will include; Change
Management, System Maintenance, System Faulting and process improvement.

Key Responsibilities
• Ensure the messaging service systems continuously perform within or exceed KPI, ensure ability
of the network to support specific forms of traffic, and to support end user experience SLAs;
• Participate in the implementation of new Projects and/or service enhancements;
• Resolve faults on all equipments deployed for messaging services and escalate to supplier if
required to and follow through until resolution;

Minimum requirements
• Degree in Telecoms engineering/electrical & electronics engineering/IT;
• 2years experience in telecommunication environment with Messaging (voice and data)
equipments.
• CCNA certification;
• Must be able to work without supervision and meet tight deadlines/schedules;
• Analytical, problem solving skills;

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IBM::BUSINESS OPERATIONS- WORK FLOW AGENT (UGANDA)::IT JOBS IN KENYA

BUSINESS OPERATIONS- WORK FLOW AGENT (UGANDA)
Job ID: MBPS-0415049
Job type: Full-time Complementary
Work country: Kenya
Posted: 13-Jun-2011
Work city: Nairobi
Job area: IT & Telecommunications (non consulting)
Travel: 25% travel annually
Job category: Other
Business unit: GlblCRMSolns
Job role: General Personal Service Specialist
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No
 
description
The Business Operations Work Force Management (WFM) Analyst will report directly to the Shared
Services Manager. (Workforce Management) team will be responsible for analysing workflow trends,
predictions of volume changes and working in conjunction with the scheduling teams to produce
optimised shift planners on a daily, weekly, monthly and three monthly rolling basis. Measuring and
reporting on Real Time Adherence (RTA) will also be a key part of their role
You will also provide performance guidance to ensure that the teams meet/exceed contractual
performance criteria and that workloads are handled according to established performance. This position
provides daily guidance, assists in strategy development, assists in setting and achieving operational

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SAFARICOM::MARKETING DIGITAL ASSETS MANAGER::KENYA IT JOBS

The Strategic Marketing Department is driven by creativity and innovation and fosters a culture of highperforming
marketers who deliver outstanding results to our entire subscriber base. To reinforce our
position as clear market leaders, we are looking to fill the following position:

MARKETING DIGITAL ASSETS MANAGERREF: SM_MDAM_ June 2011
Reporting to the Senior Manager - Media, the job holder will be involved in day to day management and
coordination of Digital Activities in Safaricom’s online digital assets and other online media in order to
meet Safaricom’s various business objectives in liaison with the Digital Agency

The job holder’s key responsibilities include:
• Management of digital agency relationships, including briefing, with respect to digital channel
strategy, online activity planning, online media choices, scheduling, budgeting, digital creative
and production;
• Management of Safaricom's marketing micro-sites within the corporate website and other subsites/
sites that may be created from time to time;
• Coordination, rationalization and execution of all marketing digital activities to create online
visibility and customer engagement for Safaricom brand, products and services;
• Coordination of briefings and approval of digital agency for development of creative executions
for external communications as per brief from user departments;
• Monitor and report on the digital marketing budget lines associated with Strategic Marketing
• Coordination of the internal and external online media administration process

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SAFARICOM::MARKETING DIGITAL ASSETS MANAGER::KENYA IT JOBS

The Strategic Marketing Department is driven by creativity and innovation and fosters a culture of highperforming
marketers who deliver outstanding results to our entire subscriber base. To reinforce our
position as clear market leaders, we are looking to fill the following position:

MARKETING DIGITAL ASSETS MANAGERREF: SM_MDAM_ June 2011
Reporting to the Senior Manager - Media, the job holder will be involved in day to day management and
coordination of Digital Activities in Safaricom’s online digital assets and other online media in order to
meet Safaricom’s various business objectives in liaison with the Digital Agency

The job holder’s key responsibilities include:
• Management of digital agency relationships, including briefing, with respect to digital channel
strategy, online activity planning, online media choices, scheduling, budgeting, digital creative
and production;
• Management of Safaricom's marketing micro-sites within the corporate website and other subsites/
sites that may be created from time to time;
• Coordination, rationalization and execution of all marketing digital activities to create online
visibility and customer engagement for Safaricom brand, products and services;
• Coordination of briefings and approval of digital agency for development of creative executions
for external communications as per brief from user departments;
• Monitor and report on the digital marketing budget lines associated with Strategic Marketing
• Coordination of the internal and external online media administration process

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graphic designer vacancy in kenya::kenya IT jobs

Graphic Designer

Reporting to the Main Lead over the entire project period. The project
needs a designer who is a team player and will add value to the entire work.
Part-time and freelance graphic designers are encouraged to apply too.


Key Responsibilities and Requirements
   - Graphic designer needed for a software program development.
   - If you have done Web Design, Graphic Design, Illustration,
   Multimedia or Animation Services, then don't hesitate
   - Familiarity in using various animation and photo editing software is a
   plus
   - Qualification in Graphic Arts will be an added advantage.

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UNITED NATIONS-ADMINISTRATIVE ASSISTANT&INFORMATION SYSTEMS ASSISTANT VACANCIES::KENYA IT JOBS

INFORMATION SYSTEMS ASSISTANT
Job Title: INFORMATION SYSTEMS ASSISTANT, G5
Department/ Office: UNITED NATIONS OFFICE AT NAIROBI
Duty Station: NAIROBI
Posting Period: 27 May 2011-26 June 2011
Job Opening number: 11-IST-UN OFFICE AT NAIROBI-19447-R-NAIROBI
Org. Setting and Reporting
The United Nations Office in Nairobi (UNON) is the UN Headquarters in Africa and the representative office of the Secretary General.
We support programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme
(UN-HABITAT) globally as well as other UN offices in Kenya, by providing administrative, conference and information services.
(www.unon.org). This position is located in the United Nations Office at Nairobi (UNON), Human Resources Management Service
(HRMS) in the Information Systems Unit (ISU).
Responsibilities
Under the general supervision of the Associate Human Resources Officer (ISU), the incumbent will perform the following duties: -
• Support: Act as focal point for HRMS/ISU Helpdesk registering trouble tickets received; Provide first level support and
implement solutions on issues requests within the HRMS domain; Assign trouble tickets to the designated support personnel
in HRMS/ISU; Escalate issues to the second level of support as necessary; Liaise with other team members to facilitate
completion of service requests within the stipulated SLAs; Maintain regular contact with clients and keeping them informed of
progress; Keep the helpdesk system up-to-date; Generate reports from the helpdesk system; Analyze support statistics and
identify focus areas requiring user training; Update and maintain a knowledge database of IT solutions; Maintain a
professional helpdesk image at all times.
• Reporting: Extract data from IMIS and other HR systems and update the HRMS data warehouse; Create ad-hoc report
according to client specifications using a variety of reporting tools; Generate and distribute routine reports; Analyze and
suggest improvements for increased efficiency report generation and delivery; Keep abreast of development in technology
within the field reporting.
• Automation: Participate in automation of HR processes; Facilitate training and support to users of new and existing
application used in HRMS; Design and develop HR applications according to specifications; Liaise with Information and
Communications Technology Service and HRMS/ISU to ensure applications are designed and developed according to the
specifications and delivered on time; Update and modify information on HRMS/ISU Intranet portal and ensure that it is kept
up-to-date.
• Training; Participate in the design of training courses; Assist in the preparation of the training environment; Assist in the
delivery of training courses on HR related applications; Training and mentoring of junior HRMS/ISU staff in HR applications,
support and reporting.
• Perform other related duties as assigned.
Competencies
• Professionalism: Knowledge of relevant programming language(s) and basic programming skills; Good technical skills, ability
to participate in development and maintenance of applications, provide user support; Ability to respond to changing
requirements and assignments, ability to apply good judgment in the context of assignments given; Shows pride in work and
in achievements; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is
motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’
ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in
accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team
accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’
point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies
clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’
environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets
timeline for delivery of products or services to client.
• Technological Awareness: Keeps abreast of available technology; Understands applicability and limitation of technology to
the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.
Education
Completion of secondary education, supplementary courses in information technology or other related fields required
Work Experience
A minimum of 5 years of relevant and progressively responsible experience in Information Technology field. Working experience with
relational databases, reporting writing tools and MS office required. Experience in a helpdesk and IT support environment desirable
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written
English is required. Knowledge of another United Nations Officials language is an advantage.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions
of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat
is a non-smoking environment.
Assessment Method
Evaluation of qualified candidates for this position may include a substantive assessment which may be followed by a competencybased
interview.
Special Notice
Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from
the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment. Staff
members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new
functions in their careers in accordance with established rules and procedures.
No Fee

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IT JOBS IN NAIROBI::WEBSITE ASSISTANT::UNITED NATIONS ENVIRONMENT PROGRAMME(UNEP)

Job Title: WEBSITE ASSISTANT, G6
Department/ Office: UNITED NATIONS ENVIRONMENT PROGRAMME
Duty Station: NAIROBI
Posting Period: 5 May 2011 - 4 June 2011
Job Opening number: 11-PUB-UN ENVIRONMENT PROGRAMME-19319-R-NAIROBI
Org. Setting and Reporting
The United Nations Environment Programme (UNEP) is the United Nations system’s designated entity for
addressing environmental issues at the global and regional level. Its mandate is to coordinate the
development of environmental policy consensus by keeping the global environment under review and
bringing emerging issues to the attention of governments and the international community for action.
UNEP's Division of Communications and Public Information (DCPI) communicates UNEP's core
messages to all stakeholders and partners, raising environmental awareness, influencing attitudes,
behavior and decisions related to the local and global environment, and enhancing the profile of UNEP
worldwide. This post is located in the Special Events Unit of UNEP/DCPI at the Nairobi duty station.
Under the direct supervision of the Head, Special Events Unit, the incumbent will perform the following
tasks:

Responsibilities
• Conceptualize and create dynamic web pages, including design and development of web-based
computer application systems; Draft, edit, design and update web pages and provide specialized
design, database and programming assistance; Perform HTML/XML/ASP/ASP.NET,SQL,
database coding; Develop enhancements and new features to existing websites; Develop/refine
and support the operations procedures for relevant website and web-based computer
applications systems.
• Monitor web-based applications systems; Install web-based computer application systems
software and hardware; Perform regular and/or periodic updates of the DCPI Special Events
websites.
• Select and implement measures aimed at increasing the Special Events websites' visibility for
search engines; Analyze statistics on web usage.
• Participate in preparing user requirements and other technical specifications; Contribute to
feasibility studies, systems analysis, design, development, implementation and evaluation and
testing of website improvements and web-based database applications and websites; Liaise with
the Internet Unit technical staff; Liaise with users to define and specify requirements; build, test
and modify prototype computer application systems.
• Manage designs, create, produce and maintain technical documentation for relevant web-based
computer application systems and websites; Manage and administer changes to technical
documentation; Train the developers and technical team to implement and customize the main
Website Content Management System for the sub-sites; Provide support on web-based computer
application systems development matters; perform complex applications and website
troubleshooting; Attend training courses and workshops to keep abreast of Internet Technology.
• Conduct research; perform benchmarking and propose new software and hardware acquisitions;
Implement new website/database design and development technologies.
• Assist in the formatting of content and documents for web use; Provide ad hoc software and
hardware assistance.
• Perform other relevant duties as assigned.
Competencies
Professionalism: Knowledge and skills in the design and development of web-based computer application
systems and websites using more than one programming language, and a good understanding of UN
established standards for Information Technology. Communication: Speaks and writes clearly and
effectively; listens to others, correctly interprets messages from others and responds appropriately;

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KENYA POWER & LIGHTING COMPANY LIMITED::DEPUTY MANAGER, INFORMATION TECHNOLOGY KENYA

Applications are invited from interested and qualified persons for the following vacancy with the Kenya

Power & Lighting Company Limited.

RE- ADVERTISEMENT

DEPUTY MANAGER, INFORMATION TECHNOLOGY (1 POST)

Job Ref: HR: KPLC1/5CB/3-209

Reporting to Information Technology Manager, the Deputy Manager, Information Technology (IT) will

provide support in conceptualizing IT strategies, policies and procedures in line with best practice;

aligning and harmonizing departmental objectives with business objectives; planning, designing and cocoordinating IT related activities and programs; liaising with line functions in ensuring development and

implementation of cost effective technology solutions and performing any other duties as may be

assigned.

Appointment Requirements

from a recognized institution.

Msc in Computer Science, Management Information Technology or other equivalent qualifications

At least seven (7) years experience, three (3) of which must have been at a senior position in

Information and Communications Technology function in a large organization.

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Sacco Societies Regulatory Authority::Compliance officer

The Sacco Societies Regulatory Authority, a State Corporation with a mandate to
Regulate, Licence and Supervise Sacco Societies in Kenya.

SASRA seeks to recruit qualified and competent persons for the following positions.

Compliance Officers - Information Systems
Ref: SASRA 2/2(61)

The
position holder will undertake and coordinate Sacco information systems
reviews and Audits for compliance as per the regulations.

Key Duties and Responsibilities
Offsite
and Onsite analysis of information requirements of Sacco societies to
ensure compliance with Sacco societies Act and Regulations in terms of
reporting;Assess the inherent risks in the Sacco societies’ information systems and recommend measures to mitigate them; andPerform information systems reviews as part of on-site inspection of SACCOs;

Minimum Requirements
Bachelor’s degree in IT, finance, economics, accounting, business or a related field;Professional
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Program Assistants::Jobs in Eldoret,Mombasa and Kakamega(3 Posts)

Closing Date: 20 May 2011


Digital Opportunity Trust (DOT) Kenya is a non-profit corporation registered under the laws of Kenya in 2007 with its head office in Nairobi . DOT Kenya has been delivering entrepreneurship and economic development programming through its youth-led model throughout the country since 2005.

DOT Kenya is part of the Canadian-led global network of DOT organizations (dotrust.org) that are leading economic and education change in countries throughout Africa, the Middle East, Asia and the Americas .

DOT Kenya is an innovator in enabling people to access and apply information and communications technologies (ICT) to create education, economic and entrepreneurial opportunities. DOT’s vision is to make these opportunities available to marginalized people, especially women and youth, as a strategy to eradicate poverty, vulnerability and gender inequality.

DOT’s signature entrepreneurship program, ReachUp!, integrates ICT, life skills, and microenterprise development and is delivered in a cost-effective manner, using university graduates to train and build capacity of youth in their communities.

To contribute to its continued growth, DOT Kenya is now seeking to hire three dynamic Program Assistants to strengthen and sustain its operations in Western, Rift Valley and Coast regions.

The Position
Reporting to the regional Program Manager, the Program Assistant is responsible for the day-to-day coordination of the DOT program operations, partnership and stakeholder relations in the designated regional field area.


Location

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Program Assistants::Jobs in Eldoret,Mombasa and Kakamega(3 Posts)

Closing Date: 20 May 2011


Digital Opportunity Trust (DOT) Kenya is a non-profit corporation registered under the laws of Kenya in 2007 with its head office in Nairobi . DOT Kenya has been delivering entrepreneurship and economic development programming through its youth-led model throughout the country since 2005.

DOT Kenya is part of the Canadian-led global network of DOT organizations (dotrust.org) that are leading economic and education change in countries throughout Africa, the Middle East, Asia and the Americas .

DOT Kenya is an innovator in enabling people to access and apply information and communications technologies (ICT) to create education, economic and entrepreneurial opportunities. DOT’s vision is to make these opportunities available to marginalized people, especially women and youth, as a strategy to eradicate poverty, vulnerability and gender inequality.

DOT’s signature entrepreneurship program, ReachUp!, integrates ICT, life skills, and microenterprise development and is delivered in a cost-effective manner, using university graduates to train and build capacity of youth in their communities.

To contribute to its continued growth, DOT Kenya is now seeking to hire three dynamic Program Assistants to strengthen and sustain its operations in Western, Rift Valley and Coast regions.

The Position
Reporting to the regional Program Manager, the Program Assistant is responsible for the day-to-day coordination of the DOT program operations, partnership and stakeholder relations in the designated regional field area.


Location

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L2 SUPPORT JOB IN KENYA

Our client is the global leader in providing mobile solutions beyond
VAS. They strive to enrich people’s lives with a broad portfolio of
mobile solutions that go beyond VAS. It is this core purpose that
motivates their employees to develop new products and create solutions
that can have a major impact on people’s lives across the globe.
They are looking to recruit a high caliber individual for the position of L2 Support.

Primary Responsibilities
Provide second level support to customers using imparted training,
available documents and assign problems to development team members if
higher-level support is required
Monitor system where required (as in critical fault situations, post-implementation, migration)
Make configuration change or apply patch to meet customer requirements or resolve complaints
Ensuring the closure of cases within defined SLA
Generate MIS Reports
24X7 support & working in Customer Location for Support of various Product Lines if required
Guide L1 team for problem resolution

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ICT LAB ATTENDANT

Marist International College is a constituent College of the Catholic University of Eastern Africa (CUEA)
located in Karen, Nairobi. We invite applications from suitably
qualified candidates for the following vacancies available in our
College.

ICT LAB ATTENDANT

Reporting to the ICT Manager, applicants
should be

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Jobs with NDI

The National Democratic Institute (NDI) is an International Nonprofit,
Nonpartisan organization working to support and strengthen democratic
institutions worldwide through citizen participation, openness and
accountability in government.

NDIs programs in Kenya are funded by USAID and the Norwegian Ministry of
Foreign Affairs

NDI is seeking applications for several vacant positions for Senior Program
Officers, Program Officers and Program Assistants for the Kenya program and
the Regional support team.

Applicants must demonstrate a minimum of 5 years' experience in one of the
following areas:

- Civil society: maintaining relationships and communication with civil
society partners implementing election support activities. Previous
experience either within a civil society organization or managing a civil
society program in the field of democracy, governance or the electoral
process is strongly preferred.
- Political parties: supporting a wide range of program activities
assisting political parties. Previous experience in the field of
democracy/governance is required. Previous experience working on programs
relevant to the development of political parties in Kenya would be an
advantage.

Qualifications: 
NDI is seeking graduates, preferably in Law, Political
Science or International Relations plus relevant experience.

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Web Systems Administrator

Web Systems Administrator

Description

This professional will perform all aspects of web server support including installation and configuration, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.

Essential functions for this position include:


Job Responsibilities:

* Define standards for all web server builds and configurations in accordance with standards
* Participate in defining security for all web environments
* Interface with project managers and developers in the design and architecture of new web services
* Manage change control in the web environment to insure maximum uptime for all client-facing systems
* Test and deploy OS and application patches for web servers
* Monitor all web environments for acceptable performance
* Manage all new build deployments for the web environment
* Maintain a test and staging environment for all web applications
* Support the marketing team with external marketing site changes
* Interface with third-party web services providers
* Insure web infrastructure is backed up as necessary
* Report to business regarding utilization and performance of web applications
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Assist in person, or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

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Web Systems Administrator

Web Systems Administrator

Description

This professional will perform all aspects of web server support including installation and configuration, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.

Essential functions for this position include:


Job Responsibilities:

* Define standards for all web server builds and configurations in accordance with standards
* Participate in defining security for all web environments
* Interface with project managers and developers in the design and architecture of new web services
* Manage change control in the web environment to insure maximum uptime for all client-facing systems
* Test and deploy OS and application patches for web servers
* Monitor all web environments for acceptable performance
* Manage all new build deployments for the web environment
* Maintain a test and staging environment for all web applications
* Support the marketing team with external marketing site changes
* Interface with third-party web services providers
* Insure web infrastructure is backed up as necessary
* Report to business regarding utilization and performance of web applications
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Assist in person, or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

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Administrator

Administrator Description
This professional will perform all aspects of web server support including installation and configuration, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.
Essential functions for this position include:
Job Responsibilities:


* Define standards for all web server builds and configurations in accordance with standards
* Participate in defining security for all web environments
* Interface with project managers and developers in the design and architecture of new web services
* Manage change control in the web environment to insure maximum uptime for all client-facing systems
* Test and deploy OS and application patches for web servers
* Monitor all web environments for acceptable performance
* Manage all new build deployments for the web environment
* Maintain a test and staging environment for all web applications
* Support the marketing team with external marketing site changes
* Interface with third-party web services providers
* Insure web infrastructure is backed up as necessary
* Report to business regarding utilization and performance of web applications
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Assist in person, or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

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Administrator

Administrator Description
This professional will perform all aspects of web server support including installation and configuration, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.
Essential functions for this position include:
Job Responsibilities:


* Define standards for all web server builds and configurations in accordance with standards
* Participate in defining security for all web environments
* Interface with project managers and developers in the design and architecture of new web services
* Manage change control in the web environment to insure maximum uptime for all client-facing systems
* Test and deploy OS and application patches for web servers
* Monitor all web environments for acceptable performance
* Manage all new build deployments for the web environment
* Maintain a test and staging environment for all web applications
* Support the marketing team with external marketing site changes
* Interface with third-party web services providers
* Insure web infrastructure is backed up as necessary
* Report to business regarding utilization and performance of web applications
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Assist in person, or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

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