Friday, April 8, 2011

Receptionist Wanted

Synovate is a prime source of holistic market information services that enhance planning and decision making in the Private, NGO and Public Sectors across sub-Saharan Africa.

We are an integrated media research & media monitoring, social and market research company providing evidence and insights which inform and advise on a wide range of business and social issues.

We are looking to fill the following positions within Synovate Kenya:


The role:

1. Reception Management

* Receiving all incoming telephone calls in a pleasant and official manner , screen and direct calls appropriately
* Take and relay messages
* Provide information to callers
* Greet persons entering organization
* Direct persons to correct destination
* Deal with queries from the public and customers
* Ensures knowledge of staff movements in and out of organization
* General administrative support
* Receive and sort mail and deliveries
* Schedule appointments
* Maintain appointment diary either manually or electronically
* Organize meetings
* Tidy and maintain the reception area
* Ensuring that all the telephone lines and extensions are in working condition all the time
* Making sure that the operations of the switchboard are cost effective
* Ensuring that there is no misuse of the company telephones at all times
* Taking messages on behalf of the staff who are not available & communicating the same

2. Record Keeping

* Keeping an up to date record of all calls made
* Keeping a daily report on the telephone lines and handing it over to the immediate supervisor on a weekly basis
* Keeping records for all outgoing & incoming mail

3. Handling of Clients/Visitors

* Receiving Company visitors and directing them appropriately
* Ensuring that all people calling are handled in an official manner and receive the necessary assistance they may be requiring
* Ensure that the reception area is always clean, neat and looks attractive

4. Resource allocation and mobilization and record keeping

* Ensuring that employees are equipped with adequate tools of trade
* Control of the company’s laptops, LCD projectors, flash disks etc
* Dispatching company mails, parcels and keeping records of the same


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